Social Capital and Organizational Citizenship Behavior: Double-Mediation of Emotional Regulation and Job Engagement

Sung-Hoon Ko, Yongjun Choi, Seung-Yoon Rhee and Tae Won Moon
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Sung-Hoon Ko: School of Business, Kyungpook National University, Daegu 41566, Korea
Yongjun Choi: College of Business Administration, Hongik University, Seoul 04066, Korea
Seung-Yoon Rhee: College of Business Administration, Hongik University, Seoul 04066, Korea
Tae Won Moon: College of Business Administration, Hongik University, Seoul 04066, Korea

Sustainability, 2018, vol. 10, issue 10, 1-15

Abstract: Despite an enduring interest in emotional labor, the effects of social capital on the emotional regulation process remain relatively underexplored. Using the job demands-resources model, we propose that social capital provides employees with the job resources required for deep acting. We also propose a double-mediation effect of deep or surface acting and job engagement, through which employee social capital can increase organizational citizenship behavior (OCB). Empirical results using data from 330 employees selling financial or insurance products in South Korea support our hypotheses that deep acting by sales employees and job engagement sequentially mediate the positive relationship between social capital and OCB.

Keywords: emotional labor; social capital; job demands-resources model; job engagement; organizational citizenship behaviors (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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