The Evolving Role of IT Departments in Digital Transformation

Che-Chuan Hsu, Rua-Huan Tsaih and David C. Yen
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Che-Chuan Hsu: Department of Information Management, Lee-Ming Institute of Technology, Taipei 24305, Taiwan
Rua-Huan Tsaih: Department of Management Information Systems, National Chengchi University, Taipei 11605, Taiwan
David C. Yen: Department of Management Information Systems, School of Economic and Business, State University of New York College at Oneonta, Oneonta, NY 13820, USA

Sustainability, 2018, vol. 10, issue 10, 1-18

Abstract: In the digital era, organizations are increasingly tasked with creating and utilizing new content, applications, and/or services through the use of advanced information and communication technologies (ICT) to sustain a competitive advantage. Indeed, sustainability is now an embedded and overarching feature of organizations’ strategic planning. Research has shown that information technology (IT) departments are vital to organizations’ digital transformation. However, the role of IT departments in non-ICT-oriented organizations undergoing digital transformation has yet to be explored. Our study reveals that although the IT departments of non-ICT-oriented organizations play an important and proactive role in the early stages of organizational transformation and a dominant role in developing ICT capabilities, they will be unable to assume a leadership role within the organizations after transformation is complete.

Keywords: IT departments; digital transformation; non-ICT-oriented organization; dynamic capabilities (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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