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Selection of Technological Innovation for Service-Orientated Enterprises

Yang Yang (), Lin Guo (), Zhuling Zhong () and Mu Zhang ()
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Yang Yang: School of Economics and Management, Tsinghua University, Beijing 100084, China
Lin Guo: Business School, University of Sydney, Darlington, NSW 2006, Australia
Zhuling Zhong: Shenzhen Tourism College, Jinan University, Shenzhen 518053, China
Mu Zhang: Shenzhen Tourism College, Jinan University, Shenzhen 518053, China

Sustainability, 2018, vol. 10, issue 11, 1-13

Abstract: Technological innovation is a vital method for enterprises to remain sustainably competitive. Highlighting the emerging information technology such as cloud computing, big data, and Internet of Things (IOT) provides grounds for options of technological innovation for service-orientated enterprises, how could the service-orientated enterprises make appropriate and effective decisions? This paper constructs the evaluation criteria system of a technological innovation scheme selection based on the four-dimensional model of service innovation and uses the hybrid multi-criteria decision model (MCDM) to make systematic selection. That is, to analyze the relationship between every dimension and criteria based on Decision Making Trial and Evaluation Laboratory (DEMATEL) method, draw out the network diagram, calculate the weighted ratio of each indicator using the Analytic Network Process (ANP) method, and finally through integrating the modified VlseKriterijumska Optimizacija I Kompromisno Resenje (mVIKOR) method to order the enterprise innovation scheme. The result of this paper shows that Beacons technology is the best service innovation scheme, and the sequencing of each dimension’s weight is the new service delivery system, new client interface, new service concept, and technology choice. It also, combining with the research conclusion, gives out advice on enterprises’ technological innovation selection process.

Keywords: Technological innovation; service-orientated enterprises; service innovation; sustainable competitive; DEMATEL method; ANP method; mVIKOR method (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2018
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