Relationship Modeling of Critical Success Factors for Enhancing Sustainability and Performance in E-Learning

Naim Ahmad, Noorulhasan Naveed Quadri, Mohamed Rafik N. Qureshi and Mohammad Mahtab Alam
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Naim Ahmad: Department of Information Systems, King Khalid University, Abha 62529, Saudi Arabia
Noorulhasan Naveed Quadri: Department of Computer Science, King Khalid University, Abha 62529, Saudi Arabia
Mohamed Rafik N. Qureshi: Department of Industrial Engineering, King Khalid University, Abha 62529, Saudi Arabia
Mohammad Mahtab Alam: Department of Medical Rehabilitation Sciences, King Khalid University, Abha 62529, Saudi Arabia

Sustainability, 2018, vol. 10, issue 12, 1-16

Abstract: E-learning, a technology-mediated learning approach, is a pervasively adopted teaching/learning mode for transferring knowledge. Some of the motivational factors for its wide adoption are time and location independence, user-friendliness, on-demand service, resource richness, and multi-media and technology driven factors. Achieving sustainability and performance in its delivery is of paramount importance. This research utilizes the critical success factors (CSFs) approach to identify the sustainable E-learning implementation model. Fifteen CSFs have been identified through the literature review, expert opinions, and in-depth interviews. These CSFs have been modeled for interdependence using interpretive structural modeling and Matriced’ Impacts Croise’s Multiplication Appliquée a UN Classement (MICMAC) analysis. Further, the model has been validated through in-depth interviews. The present research provides quantification of CSFs of E-learning in terms of their driving and dependence powers and their classification thorough MICMAC analysis. The E-learning system organizers may focus on improving upon the enablers such as organizational infrastructure readiness, efficient technology infrastructure, appropriate E-learning course design, course flexibility, understandable relevant content, stakeholders’ training, security, access control and privileges, commitment, and being user–friendly and well-organized, in order to enhance the sustainability and performance in E-learning. This study will also help E-learning stakeholders in relocating and prioritizing resources.

Keywords: critical success factors (CSFs); enablers; E-learning system; interpretive structural modeling (ISM); knowledge transfer; Matriced’ Impacts Croise’s Multiplication Appliquée a UN Classement (MICMAC); teaching/learning; sustainable E-learning (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (13)

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