Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation

Francesco Polese, Antonio Botti, Mara Grimaldi, Antonella Monda and Massimiliano Vesci
Additional contact information
Francesco Polese: Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy
Antonio Botti: Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy
Mara Grimaldi: Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy
Antonella Monda: Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy
Massimiliano Vesci: Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, Italy

Sustainability, 2018, vol. 10, issue 1, 1-24

Abstract: In the service era, markets are reconceptualized as systems of actors interconnected through networked relationships based on resources exchange and producing value co-creation. Two of the main contemporary service research theories, Service-dominant logic and Service science, propose different organizational layouts for producing and harmonizing value co-creation: Service ecosystems and smart service systems. However, these two models show some limitations. So, this work aims at drawing an integrated model, the so called Smart service ecosystem that can be applied to hypercompetitive and experience-based sectors. The model was tested in the tourism sector by using a case study methodology. Ten interviews were administered to key informants to analyze their perception about the main dimensions of the smart service ecosystems. By adopting a holistic view, the results obtained can allow the elaboration of a framework which pinpoints: (1) the main stakeholder groups (actors); (2) the kind of resources exchanged (resource integration); (3) the tools employed (technology); (4) the institution exchange among users (institutions). Applying the model obtained to the tourism sector this work explores the main element-steps for managing and optimizing value co-creation and sustainability in the long run and thus for transitioning from innovation to social innovation.

Keywords: smart service systems; service ecosystems; smart service ecosystems; value co-creation; technology; institutions; innovation; social innovation (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (20)

Downloads: (external link)
https://www.mdpi.com/2071-1050/10/1/140/pdf (application/pdf)
https://www.mdpi.com/2071-1050/10/1/140/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:10:y:2018:i:1:p:140-:d:126027

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().