Transformational Training Programs and Quality Orientation of Employees: Does Employees’ Loyalty Matter?

Nidal Fawwaz Al Qudah, Yang Yang and Muhammad Adeel Anjum
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Nidal Fawwaz Al Qudah: School of Management, Harbin Institute of Technology, Harbin City 150001, China
Yang Yang: School of Management, Harbin Institute of Technology, Harbin City 150001, China
Muhammad Adeel Anjum: School of Management, Harbin Institute of Technology, Harbin City 150001, China

Sustainability, 2018, vol. 10, issue 2, 1-13

Abstract: Transformational training programs, employee loyalty and quality orientation of employees have been some of the important concerns for both academicians and practitioners for decades. Yet, little is known about their underlying relationship dynamics, especially in the context of higher education institutions. The pivotal aim of this study was to investigate the interplay of transformational training programs, loyalty and quality orientation of employees. For this, a causal model demonstrating the direct and indirect relationships of transformational training programs, employee loyalty and quality orientation was built and tested. Data for this study were collected from 212 ( n = 212) academics (deans, head of departments and faculty members) from all private sector universities in Amman, Jordan, through a cross sectional survey. Results indicated that both direct and indirect effects of transformational training programs on quality orientation of employees were significant. More specifically, the positive effects that transformational training programs have on quality orientation of employees are through employee loyalty. This finding significantly advances the existing body of knowledge and implies that transformational training programs enhance employees’ loyalty which, in turn, escalates employees’ orientations towards quality. Hence, it is concluded that the objective of inculcating quality orientation amongst employees cannot be achieved with mere reliance upon transformational training programs. Several contextual factors, such as employee loyalty, should also be focused on and fostered to ensure the effects that training programs have on certain desirable outcomes.

Keywords: transformational training programs-TTP; quality orientation of employees-QOE; employee loyalty-EL; universities; Jordan (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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