Digital Transformation as an Enabler for Advanced Services in the Sanitation Sector

Caroline Jennings Saul and Heiko Gebauer
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Caroline Jennings Saul: Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Überlandstrasse 133, 8600 Dübendorf, Switzerland
Heiko Gebauer: Eawag: Swiss Federal Institute of Aquatic Science and Technology, Environmental Social Sciences, Überlandstrasse 133, 8600 Dübendorf, Switzerland

Sustainability, 2018, vol. 10, issue 3, 1-18

Abstract: People in Base of the Pyramid markets still face difficulties when it comes to sanitation. Container-based Sanitation (CBS) services represent a promising advanced sanitation service. Despite the observed outcomes of CBS services, organizations face obstacles when providing these services. To overcome these obstacles, digital transformations of these services are being carried out. We rely on multiple case studies to understand these digital transformations. Our findings highlight (1) the challenges these case organizations faced before engaging in the digital transformation, (2) their individual digital transformation pathways, and (3) a general framework for digital transformations in BoP markets.

Keywords: Container-based Sanitation; advanced services; Internet of Things; Base of the Pyramid; WASH; sanitation (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

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