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The Role of Planning and Implementation of ICT in Operational Benefits

Rubén Jesús Pérez-López (), Jesús Everardo Olguín-Tiznado (), Jorge Luis García-Alcaraz (), Claudia Camargo-Wilson () and Juan Andrés López-Barreras ()
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Rubén Jesús Pérez-López: Faculty of Engineering, Architecture and Design, Universidad Autónoma de Baja California, Ensenada 22860, Mexico
Jesús Everardo Olguín-Tiznado: Faculty of Engineering, Architecture and Design, Universidad Autónoma de Baja California, Ensenada 22860, Mexico
Jorge Luis García-Alcaraz: Department Industrial Engineering and Manufacturing, Universidad Autónoma de Ciudad Juárez, Juárez 32310, Mexico
Claudia Camargo-Wilson: Faculty of Engineering, Architecture and Design, Universidad Autónoma de Baja California, Ensenada 22860, Mexico
Juan Andrés López-Barreras: School of Chemical Sciences and Engineering, Universidad Autónoma de Baja California, Tijuana 22390, Mexico

Sustainability, 2018, vol. 10, issue 7, 1-18

Abstract: This article reports a model of structural equations that integrates four latent variables and six hypotheses among them: Integration of information and communication technology (ICT), investment in ICT, training in ICT, and operational benefits obtained in the supply chain (SC). The model is validated with information obtained from 80 surveys applied to manufacturing companies in the municipalities of Ensenada, Mexicali, Tecate, and Tijuana in Mexico. The information is validated by the Cronbach alpha index for internal validity and the R-square index for predictive validity. Partial least-squares algorithms are used to validate the hypotheses in the model and the results indicate that the integration of technology is the basis for the success of the implementation of information technologies, and that the application of these guarantees the obtaining of operational benefits in the productive system.

Keywords: Information and Communication Technology (ICT); Supply chain (SC); Structural Equation Model (SEM) (search for similar items in EconPapers)
JEL-codes: Q Q0 Q2 Q3 Q5 Q56 O13 (search for similar items in EconPapers)
Date: 2018
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