Media Use and Environmental Public Service Satisfaction—An Empirical Analysis Based on China

Shujia Hu, Runxi Zeng and Chengzhi Yi
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Shujia Hu: School of International Relations and Public Affairs, Fudan University, 220 Handan Road, Wujiaochang Street, Yangpu District, Shanghai 200433, China
Runxi Zeng: School of Journalism and Communication, Chongqing University, 55 South Road, Daxuecheng, Shapingba District, Chongqing 401331, China
Chengzhi Yi: Political Science and Public Administration, East China University of Political Science and Law, 555 Longyuan Road, Songjiang District, Shanghai 201620, China

Sustainability, 2019, vol. 11, issue 14, 1-16

Abstract: Previous research has produced conflicting findings on the relationship between media use and environmental public service satisfaction. Using survey data from the China General Social Survey 2015 (hereafter referred to as CGSS2015), this study examined the impact of media use on environmental public service satisfaction. The findings showed that traditional media use was positively associated and new media use was negatively associated with environmental public service satisfaction. Individuals who used new media as their primary source of information were less satisfied with environmental public services than individuals whose primary source of information was traditional media. This study confirmed that authoritative value propositions and government trust have a significant mediating effect between traditional media use and environmental public service satisfaction, and government trust has a significant mediating effect between individuals’ main information sources and their environmental public service satisfaction.

Keywords: media use; environment; public service satisfaction; China (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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