Impact of Managerial Influence Tactics on Job Creativity and Performance: A Focus on Korean Airline Service Employees

Lip Ryan Shin and Sunghyup Sean Hyun
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Lip Ryan Shin: School of Tourism, Hanyang University, Seoul 04763, Korea
Sunghyup Sean Hyun: School of Tourism, Hanyang University, Seoul 04763, Korea

Sustainability, 2019, vol. 11, issue 16, 1-14

Abstract: Little is known about the effectiveness of managerial influence tactics on job creativity and performance in the airline industry. Based on previous research, eleven hypotheses and a theoretical model was conducted under the assumption that individual influence tactics affect job creativity, job creativity has a positive influence on job performance, and job creativity mediates both influence tactics and job performance. This study implemented a quantitative method using multiple regression analysis, a three-step multiple regression analysis, and a Sobel test. According to an empirical method, among nine total influence tactics, inspirational appeals, ingratiation, exchange, and pressure acted as crucial drivers of job creativity, which had the greatest influence on job performance. Job creativity also had a mediating effect. On the other hand, the tactic of legitimating also positively influenced job creativity unlike previous studies. These findings may help managers by providing some insights for promoting job creativity and performance.

Keywords: influence tactics; job creativity; job performance; airline (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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