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IT2 Hybrid Decision-Making Approach to Performance Measurement of Internationalized Firms in the Baltic States

Hasan Dinçer (), Serhat Yüksel (), Renata Korsakienė (), Agota Giedrė Raišienė () and Yuriy Bilan ()
Additional contact information
Hasan Dinçer: School of Business, South Campus, İstanbul Medipol University, Beykoz, Istanbul 34815, Turkey
Serhat Yüksel: School of Business, South Campus, İstanbul Medipol University, Beykoz, Istanbul 34815, Turkey
Renata Korsakienė: Department of Management, Vilnius Gediminas Technical University, Saulėtekio av. 11, LT-10223 Vilnius, Lithuania
Agota Giedrė Raišienė: Institute of Management, Mykolas Romeris University, Ateities str. 20, LT-08303 Vilnius, Lithuania
Yuriy Bilan: Faculty of Management, Rzeszow University of Technology, al. Powstańców Warszawy 10, 35-959 Rzeszów, Poland

Sustainability, 2019, vol. 11, issue 1, 1-22

Abstract: International activities of firms contribute to environmental socio-economic development and have a positive influence on prosperity of countries. The novelty of this study is to extend prevailing theory on the performance measurement of internationalized firms by suggesting a hybrid decision-making model based on interval type 2 fuzzy sets for the Baltic states. The integrated method is defined as the interval type-2 (IT2) decision making trial and evaluation laboratory qualitative flexible multiple criteria method (DEMATEL-QUALIFLEX). IT2 DEMATEL is used for weighting each criterion of internationalized firms and IT2 QUALIFLEX is applied for ranking the Baltic states, respectively. Within this context, six different criteria are defined for ranking the internationalized firms of the Baltic states. The ranking of all three countries enable us to conclude that Estonia demonstrates the best results of internationalized firms. Meanwhile, Latvia has the worst performance of internationalized firms. The findings are useful for decision makers responsible for supportive policies focused on the research and development (R&D) and internationalization of firms. The implications for managers lie in the awareness of necessary conditions for successful internationalization. The study extends prevailing knowledge on the performance measurement of internationalized firms and provides findings on multinational companies (MNCs) in the Baltic states’ context.

Keywords: internationalized firms; performance measurement; interval type-2 fuzzy DEMATEL; interval type-2 fuzzy QUALIFLEX; Baltic states (search for similar items in EconPapers)
JEL-codes: Q Q0 Q2 Q3 Q5 Q56 O13 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:11:y:2019:i:1:p:296-:d:195917

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