Assessing the Moderating Effect of Corruption on the E-Government and Trust Relationship: An Evidence of an Emerging Economy

Arif Jameel, Muhammad Asif, Abid Hussain, Jinsoo Hwang, Noman Sahito and Mussawar Hussain Bukhari
Additional contact information
Arif Jameel: School of Public Affairs, Zijingang Campus, Zhejiang University, Hangzhou 310058, China
Muhammad Asif: School of Public Affairs, Zijingang Campus, Zhejiang University, Hangzhou 310058, China
Abid Hussain: School of Public Affairs, Zijingang Campus, Zhejiang University, Hangzhou 310058, China
Jinsoo Hwang: The College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea
Noman Sahito: Department of City and Regional Planning, Mehran University of Engineering & Technology, Jamshoro 76062, Pakistan
Mussawar Hussain Bukhari: Department of Political Science, The Islamia University of Bahawalpur, Bahawalpur 63100, Pakistan

Sustainability, 2019, vol. 11, issue 23, 1-14

Abstract: The foremost purpose of this article is to investigate the effect of electronic-government (e-government) on public trust and the moderating impact of corruption on this relationship. The data was obtained through a structural questionnaire involving 800 Pakistani citizens at the local level. The true response rate was 58.3%. The data was analyzed using confirmatory factor analysis, multiple regression and stepwise hierarchal regression. The results showed there is an empirically significant association among e-government practices and public trust in local self-government and a negative moderating role of corruption. The findings suggest that e-government can develop a procedure-based trust by advancing connections with people and their insights of responsiveness. The individuals’ viewpoints about the state, including trust, are fundamental concerns for the governance and administrative system. Testing these above associations via a moderation technique is a novel process which contributed to the current study on e-government.

Keywords: e-government; public trust; economy; corruption; e-services; local government (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://www.mdpi.com/2071-1050/11/23/6540/pdf (application/pdf)
https://www.mdpi.com/2071-1050/11/23/6540/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:11:y:2019:i:23:p:6540-:d:288869

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().