A Study of Integrative Bargaining Model with Argumentation-Based Negotiation

Jinsoo Park, Hamirahanim Abdul Rahman, Jihae Suh and Hazami Hussin
Additional contact information
Jinsoo Park: Department of Management Information System, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul 08826, Korea
Hamirahanim Abdul Rahman: Faculty of Industrial Management, Universiti Malaysia Pahang, Lebuhraya Tun Razak, Kampung Melayu Gambang, Gambang 26300, Pahang, Malaysia
Jihae Suh: Big Data Institute, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul 08826, Korea
Hazami Hussin: Universiti Teknologi MARA Cawangan Melaka, Kampus Jasin, Merlimau, Melaka 77300, Malaysia

Sustainability, 2019, vol. 11, issue 23, 1-21

Abstract: E-commerce is increasingly competitive and there is a constant need for new approaches and technology to facilitate exchange. Emerging techniques include the use of artificial intelligence (AI). One AI tool that has sparked interest in e-commerce is the automated negotiation agent (negotiation-agent). This study examines such agents, and proposes an offer strategy model of integrative negotiation for a negotiation-agent with a focus on negotiation agent-to-human interaction. More specifically, a new offer strategy was developed based on the integrative bargaining model, which emphasizes the importance of exchanging information among negotiators and multi-issue negotiation that includes package offers to achieve an integrative (win-win) outcome. This study incorporated an argumentation-based negotiation and the negotiation tactic of multiple equivalent simultaneous offers, which was programmed into the negotiation-agent. An experiment was conducted performing 49 negotiation-agent-to-human negotiations over three issues in online purchase tasks to demonstrate the effectiveness of the proposed strategy. Experimental results indicated that the proposed offer strategy with agent negotiation can enhance the persuasiveness of an offer and the performance of negotiation outcome (human counterpart’s perception toward negotiation process, opponent–agent and desire for future negotiation). The findings confirmed the effectiveness of the proposed design and demonstrated an innovative approach to e-commerce transactions.

Keywords: automated negotiation; multiple equivalent simultaneous offer; integrative negotiation; argumentation-based negotiation; software agent (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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