Towards Autonomous Transportation. Passengers’ Experiences, Perceptions and Feelings in a Driverless Shuttle Bus in Finland

Arto O Salonen and Noora Haavisto
Additional contact information
Arto O Salonen: Faculty of Social Sciences and Business Studies, University of Eastern Finland, Kuopio 70211, Finland
Noora Haavisto: Smarter Mobility Innovation Hub, Metropolia University of Applied Sciences, Helsinki 00079, Finland

Sustainability, 2019, vol. 11, issue 3, 1-19

Abstract: Autonomous vehicles, electrification, and ride-sharing appear to be the next big change in the field of mobility. It can lead to safer roads, less congestion, and reduced parking. In this research, we focus on real-life user experiences of a driverless shuttle bus. We are interested to know what kind of perceptions and feelings people have when they travel in an autonomous shuttle bus. Therefore, we apply Harry Triandis´ Theory of Interpersonal Behaviour (TIB), which recognizes that human behavior is not always rational. Human behaviour, and its change, is linked to the intention, the habitual responses, and the situational constraints and conditions. The qualitative data (n = 44) were collected in 2017 by semi-structured interviews in Espoo, Finland. The interviewees were passengers who travelled a predefined route in a driverless shuttle bus. We applied inductive content analysis. The findings were compared in the theoretical framework of TIB. According to the results, a lack of human driver was not a problem for the passengers. They were surprised how safe and secure they felt in the autonomous vehicle. More specifically, passengers´ perceptions were similar to when travelling by a metro or a tram, where a passenger rarely interacts with the driver, or even witnesses the existence of the driver. However, the results suggest that people are much more intolerant of accidents caused by autonomous vehicles than by humans. On a general level, positive attitudes towards autonomous vehicles can be supported by giving people possibilities to try autonomous vehicles in a safe, real-life environment. The decision whether to use a driverless shuttle bus or not correlates highly with the contextual factors. Route and flexibility are the most important reasons for behavioral changes.

Keywords: autonomous vehicle; driverless shuttle bus; public transport; user experiences; consumer acceptance; behavioural change (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (16)

Downloads: (external link)
https://www.mdpi.com/2071-1050/11/3/588/pdf (application/pdf)
https://www.mdpi.com/2071-1050/11/3/588/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:11:y:2019:i:3:p:588-:d:200152

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().