The Influence of Knowledge on Residents’ Perceptions of the Impacts of Overtourism in P2P Accommodation Rental

Desiderio Gutiérrez-Taño, Joan B. Garau-Vadell and Ricardo J. Díaz-Armas
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Desiderio Gutiérrez-Taño: Department of Business Management and Economic History, University of La Laguna, 38071 La Laguna, Tenerife, Spain
Joan B. Garau-Vadell: Department of Business Economics, University of the Balearic Islands, 07122 Palma, Spain
Ricardo J. Díaz-Armas: Department of Business Management and Economic History, University of La Laguna, 38071 La Laguna, Tenerife, Spain

Sustainability, 2019, vol. 11, issue 4, 1-17

Abstract: Accommodation rental activity through P2P platforms has experienced exponential growth in recent years, and in many cities has generated discomfort among residents who hold it responsible for overtourism and other negative impacts. Understanding residents’ perceptions and attitudes is fundamental for the sustainable development of tourism activity. This study investigates the influence of residents’ “knowledge” of the activity on their perception of impacts and their attitude towards it. Using the social exchange theory as a theoretical framework, this paper compares the data obtained in the world-class destination Majorca, in 2015 and 2017. Data was gathered through a convenience sampling procedure with self-administered questionnaires. The results confirm the influence of this variable on the perception of the impacts and its moderating effect on residents’ attitudes. The study confirms the influence of a greater level of knowledge of the activity on the perception of the impacts and on attitudes and it generally results in a greater perception of the costs and a lesser impact of benefits. The implications in terms of destination management are also discussed.

Keywords: residents’ attitudes; P2P accommodation; impact perception; knowledge; overtourism (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

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