Evaluation of Process Orientation Dimensions in the Apparel Industry

Andrea Dobrosavljević, Snežana Urošević, Milovan Vuković, Miroslav Talijan and Dragan Marinković
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Andrea Dobrosavljević: Technical Faculty in Bor, University of Belgrade, Vojske Jugoslavije 12, 19210 Bor, Serbia
Snežana Urošević: Technical Faculty in Bor, University of Belgrade, Vojske Jugoslavije 12, 19210 Bor, Serbia
Milovan Vuković: Technical Faculty in Bor, University of Belgrade, Vojske Jugoslavije 12, 19210 Bor, Serbia
Miroslav Talijan: Military Academy, University of Defence, Pavla Jurišića Šturma 33, 11000 Belgrade, Serbia
Dragan Marinković: Faculty of Mechanical Engineering and Traffic Systems, TU Berlin, Str. d. 17. Juni 135, 10623 Berlin, Germany

Sustainability, 2020, vol. 12, issue 10, 1-19

Abstract: The dimensions that influence the establishment of business process management (BPM) practices and the progression to higher levels of process maturity derive from exploring the dimensions of process orientation of organizations. Small and medium-sized clothing enterprises (SME’s) are characterized by various specifics that can affect the degree of process orientation adoption and the pace of transition from lower to higher levels of process maturity. According to these specifics, the acceptance of the process approach may be differently affected. For the purpose of adequate evaluation and prioritization of the most influential dimensions, a new integrated multicriteria decision-making (MCDM) model that combines classical and fuzzy theory was developed. First, the full consistency method (FUCOM) method was applied, followed by the fuzzy pivot pairwise relative criteria importance assessment (fuzzy PIPRECIA) method to obtain more accurate criteria values. Prioritization of the most influential BPM dimension contributes to highlighting the area of business that needs to be primarily strengthened by appropriate actions for successful establishment of BPM in apparel industry SMEs. Within this research, the prioritized dimension refers to human resource management in accordance with the specific aspects of business within the apparel industry.

Keywords: business process orientation (BPO); business process management (BPM); FUCOM; fuzzy PIPRECIA; apparel industry; SMEs (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:10:p:4145-:d:360202

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