The Organizational Aspect of Human Resource Management as a Determinant of the Potential of Polish Hospitals to Manage Medical Professionals in Healthcare 4.0

Beata Buchelt, Aldona Frączkiewicz-Wronka and Małgorzata Dobrowolska
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Beata Buchelt: Department of Human Capital Management, Cracow University of Economics, 31-510 Krakow, Poland
Aldona Frączkiewicz-Wronka: Department of Public Management, University of Economics in Katowice, 40-287 Katowice, Poland
Małgorzata Dobrowolska: Institute of Education and Communication Research, Silesian University of Technology, 44-100 Gliwice, Poland

Sustainability, 2020, vol. 12, issue 12, 1-15

Abstract: Industry 4.0 solutions have penetrated the healthcare sector, thus creating challenges that healthcare entities should meet. For this, a proper relationship between human resource management (HRM) within healthcare entities and Healthcare 4.0 is needed. In addition, organizations mainly focus on HRM practices, yet organizational issues are overlooked. In this context, the aim of the article was to analyze and evaluate the involvement and roles of key HRM actors, such as line managers and human resource (HR) specialists (HR departments) within strategic healthcare entities, namely hospitals. It was also important to identify the potential of hospitals to meet the requirements of Healthcare 4.0. A study was performed on a group of 285 Polish hospitals. Five respondents were recruited from each hospital. The total population amounted to 1425 interviewees. Due to the complexity of the research, it was outsourced. The results of the analysis identified that hospitals largely engage line managers in medical personnel management. However, a lack of managerial competence may become a major barrier in coping with challenges created by Healthcare 4.0. Organizational solutions do not support the strategic role of HR specialists; their anchoring in the organizational structures limits the possibility to support the changes required for the transformation towards Healthcare 4.0.

Keywords: Healthcare 4.0; human resource management; HR actors; hybrid managers; HR specialists; hospitals (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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