Measuring the Gaps in the Projected Image and Perceived Image of Rural Tourism Destinations in China’s Yangtze River Delta

Xialei Duan, Lawal Mohammed Marafa, Chung-Shing Chan, Han Xu and Lewis T. O. Cheung
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Xialei Duan: Faculty of International Tourism Management, City University of Macau, Avenida Padre Tomás Pereira Taipa, Macau, China
Lawal Mohammed Marafa: Department of Geography and Resource Management, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong, China
Chung-Shing Chan: Department of Geography and Resource Management, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong, China
Han Xu: School of Geography, University of Leeds, Woodhouse, Leeds LS2 9JT, UK
Lewis T. O. Cheung: Department of Social Sciences, Education University of Hong Kong, 10 Lo Ping Rd, Tai Po, N.T. Hong Kong, China

Sustainability, 2020, vol. 12, issue 12, 1-16

Abstract: Destination Marketing Organizations (DMOs) at all levels have an ultimate goal of building strong and positive images for their destinations. However, the projected image from the supply side is not necessarily the mirror of the perceived image from the demand side. This study adopted the content analysis method to evaluate the projected image and perceived image of rural destinations in China to see whether there is any discrepancy between and within the two categories. Comparative analysis of different information sources including web contents and on-site visitor interviews were processed. The evaluation of image congruency demonstrates that official websites focus more on cognitive image elements (knowledge and beliefs of the place). Besides promoting attractions, it provides information on geography background and promotes local culture. Business web content promotes attractions, package tour, and activities which can generate revenue. The perceived image includes more sentiment contents: on-site visitors expressed more negative attitude, but social media comments are relatively positive.

Keywords: destination image; projected image; perceived image; content analysis; rural tourism (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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