An Application of a Multi-Criteria Approach for the Development of a Process Reference Model for Supply Chain Operations

Evripidis P. Kechagias, Sotiris P. Gayialis, Grigorios D. Konstantakopoulos and Georgios A. Papadopoulos
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Evripidis P. Kechagias: Sector of Industrial Management and Operational Research, School of Mechanical Engineering, National Technical University of Athens, 15780 Athens, Greece
Sotiris P. Gayialis: Sector of Industrial Management and Operational Research, School of Mechanical Engineering, National Technical University of Athens, 15780 Athens, Greece
Grigorios D. Konstantakopoulos: Sector of Industrial Management and Operational Research, School of Mechanical Engineering, National Technical University of Athens, 15780 Athens, Greece
Georgios A. Papadopoulos: Sector of Industrial Management and Operational Research, School of Mechanical Engineering, National Technical University of Athens, 15780 Athens, Greece

Sustainability, 2020, vol. 12, issue 14, 1-19

Abstract: Nowadays, there are a plethora of business process modeling tools for use by researchers and practitioners. This paper presents the implementation of a methodological approach for the selection of such a tool in order to construct a process reference model. This reference model will support the development of a distribution system in the context of the supply chain in the phase of the system’s requirements definition, as well as in the final implementation of the system in real-life supply chain operations. The reference model is crucial for the easy and effective adoption of the system into companies’ processes. Therefore, the choice of the modeling tool can strongly support the design, development and implementation of the system. In this context, the application of a multi-criteria decision analysis (MCDA) was carried out in order to select the appropriate tool, utilizing a combination of the Preference Ranking Organization Method for Enrichment Evaluations (PROMETHEE) I method for the decision-making with the Analytic Hierarchy Process (AHP) method for the calculation of the weights of the evaluation criteria. The MCDA’s results showed that the Architecture of Integrated Information Systems (ARIS) Architect & Designer Tool was the one that better met the evaluation criteria. The sensitivity analysis that followed the MCDA reaffirmed its results by revealing that this tool had the highest consistency, despite the changes in the scenarios.

Keywords: software tool selection; enterprise modeling; business process modeling; reference model; MCDA; PROMETHEE; AHP; urban freight transportation; supply chain (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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