Case Study of the Experience Capturer Evaluation Tool in the Design Process of an Industrial HMI

Erik Aranburu, Ganix Lasa, Jon Kepa Gerrikagoitia and Maitane Mazmela
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Erik Aranburu: Mondragon Unibertsitatea, Design Innovation Center (DBZ), 20500 Mondragon, Spain
Ganix Lasa: Mondragon Unibertsitatea, Design Innovation Center (DBZ), 20500 Mondragon, Spain
Jon Kepa Gerrikagoitia: Basque Research and Technology Alliance (BRTA), 20850 Mendaro, Spain
Maitane Mazmela: Mondragon Unibertsitatea, Design Innovation Center (DBZ), 20500 Mondragon, Spain

Sustainability, 2020, vol. 12, issue 15, 1-10

Abstract: In the absence of user experience evaluation tools for industrial human–machine interfaces (HMI), a specific tool called eXperience Capturer (XC) has been created. It is a multi-method user-centred tool that evaluates the pragmatic and experiential aspects of employees’ interaction with industrial HMIs during the three phases of experience. In this article, a case study is shown where the XC tool is used in an industrial HMI design process. The results show that evaluation using the XC tool facilitates the creation of a new design that improves the experience of employees during interaction, increasing their autonomy, competence, closeness to the system, safety and stimulation.

Keywords: user experience; Human-Machine Interface; evaluation tool; industry 4.0 (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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