Business Process Management and Digital Innovations: A Systematic Literature Review

Tahir Ahmad and Amy Van Looy
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Tahir Ahmad: Department of Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, 9000 Ghent, Belgium
Amy Van Looy: Department of Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, 9000 Ghent, Belgium

Sustainability, 2020, vol. 12, issue 17, 1-30

Abstract: Emerging technologies have capabilities to reshape business process management (BPM) from its traditional version to a more explorative variant. However, to exploit the full benefits of new IT, it is essential to reveal BPM’s research potential and to detect recent trends in practice. Therefore, this work presents a systematic literature review (SLR) with 231 recent academic articles (from 2014 until May 2019) that integrate BPM with digital innovations (DI). We position those articles against seven future BPM-DI trends that were inductively derived from an expert panel. By complementing the expected trends in practice with a state-of-the-art literature review, we are able to derive covered and uncovered themes in order to help bridge a rigor-relevance gap. The major technological impacts within the BPM field seem to focus on value creation, customer engagement and managing human-centric and knowledge-intensive business processes. Finally, our findings are categorized into specific calls for research and for action to let scholars and organizations better prepare for future digital needs.

Keywords: business process management; business process innovation; digital innovation; emerging technologies; Industry 4.0 (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:17:p:6827-:d:402723

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