A Theoretical Framework Development for Hotel Employee Turnover: Linking Trust in Supports, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment at Workplace

Heesup Han, Wei Quan, Amr Al-Ansi, Hyunah Chung, Abdul Hafaz Ngah, Antonio Ariza-Montes and Alejandro Vega-Muñoz
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Heesup Han: College of Hospitality and Tourism Management Sejong University 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea
Wei Quan: College of Hospitality and Tourism Management Sejong University 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea
Amr Al-Ansi: College of Hospitality and Tourism Management Sejong University 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea
Hyunah Chung: College of Hospitality and Tourism Management Sejong University 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea
Abdul Hafaz Ngah: Faculty of Business, Economy and Social Development, Universiti Malaysia Terengganu, Kuala Nerus, Terengganu 21030, Malaysia
Antonio Ariza-Montes: Department of Management, Universidad Loyola Andalucía, 14004 Córdoba, Spain
Alejandro Vega-Muñoz: Faculty of Business and Administration, Universidad Autónoma de Chile, 7500912 Santiago, Chile

Sustainability, 2020, vol. 12, issue 19, 1-13

Abstract: The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee turnover at workplace. A quantitative approach and survey methodology were utilized. This research successfully explored the intricate associations between trust-in-support factors and burnout dimensions and uncovered the possible influence of such relationships on employee turnover in the hotel context. In addition, emotional exhaustion and reduced personal accomplishment among burnout constituents significantly affected turnover. These variables also strengthened the influence of trust in supervisor support on hotel employee turnover, acting as significant mediators. A salient role of emotional exhaustion in escalating employee turnover was unearthed. Overall, this research demonstrated the importance of trust in support and its role in reducing the burnout phenomenon among hotel employees and explaining their voluntary turnover decision formation in a satisfactory manner.

Keywords: hotel employee; turnover; trust in support; burnout; emotional exhaustion; depersonalization; reduced personal accomplishment (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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