New Ways of Working and Public Healthcare Professionals’ Well-Being: The Response to Face the COVID-19 Pandemic

M. Ángeles López-Cabarcos, Analía López-Carballeira and Carlos Ferro-Soto
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M. Ángeles López-Cabarcos: Department of Business Administration, Faculty of Business Administration, Santiago de Compostela University, 15705 Santiago de Compostela, Spain
Analía López-Carballeira: Department of Business Administration, Faculty of Business Administration, Santiago de Compostela University, 15705 Santiago de Compostela, Spain
Carlos Ferro-Soto: Department of Business Administration, Faculty of Business Administration, Vigo University, 36310 Vigo, Pontevedra, Spain

Sustainability, 2020, vol. 12, issue 19, 1-9

Abstract: This research proposes analyzing the influence of new ways of working (NWW) on healthcare professional’s well-being and how these may affect work performance and public service motivation. These variables and relationships were important before COVID-19 pandemic, and everything points to the fact that during and after the pandemic their importance will be higher. To buffer the potential negative effects of implementing the NWW, both organizations and employees must identify personal (psychological capital) and job resources (inter-role conflict, psychological empowerment, meaning of work) capable of acting as effective moderators to promote employee well-being and avoid negative experiences at work. This paper aims to shed light on new ways of coping and adapting to uncertain job requirements such as those that have arisen during COVID-19. Moreover, it highlights the great changes that public healthcare needs to face to improve the quality of the service offered to society. It is urgent that public administrators and human resources managers design effective strategies and make effective decisions in which employee well-being and service quality are main priorities.

Keywords: public healthcare; new ways of working; employee well-being; COVID-19 pandemic (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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