Visitor Management in World Heritage Destinations before and after Covid-19, Angkor

Antonio Alvarez-Sousa and Jose Luis Paniza Prados
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Antonio Alvarez-Sousa: Department of Sociology and Comunications Sciences, Group of Territorial Studies (GET), Sociology Faculty, University of Coruña, 15071 Coruña, Spain
Jose Luis Paniza Prados: Department of Sociology, Faculty of Political Science and Sociology, University of Granada, 18071 Granada, Spain

Sustainability, 2020, vol. 12, issue 23, 1-45

Abstract: The purpose of this research was to analyze the visitor-management tactics and strategies in World Heritage destinations. The Temples of Angkor (Cambodia) were selected as case studies. The analysis was carried out in two phases—before and after COVID-19. A qualitative methodology was used. Participant observation was employed for the pre-COVID-19 strategies, and recommendations of scholars and bodies responsible for tourism were the basis for the strategies proposed for the post-COVID-19 scenario. Grounded theory and the Atlas.ti qualitative analysis software were used. The results showed that the public health goal, together with its related strategies and tactics, should be added to the classic sustainability goals and the hard and soft strategies (physical, regulatory, and educational). It was also noted that new actors came into play—those responsible for public health. In conclusion, this new public health goal and its tactics will condition classic factors such as carrying capacity, and can conflict with goals such as the economic and social goals. The sustainability paradigm is maintained, but with the addition of risk society and the public health goal playing a key role.

Keywords: visitor management; Angkor; COVID-19; risk society; carrying capacity; social distancing; public health; sustainable development (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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