E-Customer Security as a Social Value in the Sphere of Sustainability

Arnold Pabian, Barbara Pabian and Beata Reformat
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Arnold Pabian: Department of Management, Czestochowa University of Technology, 42-201 Czestochowa, Poland
Barbara Pabian: Department of Management, University of Economics in Katowice, 40-287 Katowice, Poland
Beata Reformat: Department of Management, University of Economics in Katowice, 40-287 Katowice, Poland

Sustainability, 2020, vol. 12, issue 24, 1-14

Abstract: Customer security in the e-commerce sector is not, but should be, approached in terms of sustainability, because it is a social problem concerning more than 2 billion people worldwide and over 20 million shopping sites. New techniques and technologies are implemented in this sector not only by e-sellers, but also by cybercriminals, which significantly lowers the level of its security. The purpose of the paper is to present, on the basis of own research, the main e-commerce threats from the perspective of the customer and the seller, and to indicate the possibility of their elimination, which should contribute to sustainable development. The threats from the e-customer’s perspective were identified by considering individual phases of online purchase. In the case of e-shops, the threats were analyzed in a personnel—computer hardware—software structure. As conducted research shows, the threats for e-customers are located in three main areas: security of the means of payment, security of personal data and payment cards, and security of purchased goods. The security of the e-customer largely depends on the security of the e-store in which the purchase is made. Research has shown that e-stores are not fully secure, which mainly results from negligence and the lack of knowledge in the sphere of cybersecurity.

Keywords: sustainable development; social threats; security; e-commerce; e-customer; e-shop (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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