The Role and Influence of Industry 4.0. in Airport Operations in the Context of COVID-19

Miroslav Drljača, Igor Štimac, Matija Bračić and Saša Petar
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Miroslav Drljača: Integrated Management System and Consulting Department, Zagreb Airport Ltd., University North, Croatia & Croatian Quality Managers Society, Rudolfa Fizira 1, 10410 Velika Gorica, Croatia
Igor Štimac: Airport Operations and Maintenance Supervision Department, Zagreb Airport Ltd., Rudolfa Fizira 1, 10410 Velika Gorica, Croatia
Matija Bračić: Department of Air Transport, Faculty of Transport and Traffic Sciences, University of Zagreb, 10000 Zagreb, Croatia
Saša Petar: Department of Sustainable Mobility and Logistic, University North, 48000 Koprivnica, Croatia

Sustainability, 2020, vol. 12, issue 24, 1-18

Abstract: Due to the COVID-19 pandemic, aviation at the global level is currently facing one of the biggest challenges in its sustainability. The entire philosophy related to airport operations and passenger processing changes due to the fast-spreading nature of this disease. The “new normal” in the aviation sector, primarily at the airport, will provide the passenger a different quality level of service in comparison to what we used to have until now. Following World Health Organization measures, especially those related to social distances, the future focus will be on the implementation of fully automated self-service passenger traffic flows that will change the airport passenger traffic flows’ processing structure. This paper shows current technologies and processes and how this “new normal” will change philosophy related to Industry 4.0 at the airport passenger operations, functionality, and human resource (HR) planning and optimizations.

Keywords: airport operations; Industry 4.0; human resource; COVID-19; airport business (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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