A Study on the Effects of Waiting Time for Airport Security Screening Service on Passengers’ Emotional Responses and Airport Image

Mun Hwan Kim, Jin Woo Park and Yu Jin Choi
Additional contact information
Mun Hwan Kim: Training Management Department, Korea Airports Corporation, Cheongju 28207, Korea
Jin Woo Park: School of Business, Korea Aerospace University, Goyang-si 10540, Korea
Yu Jin Choi: Airport Industry Technology Research Institute, Incheon International Airport Corporation, Incheon 22384, Korea

Sustainability, 2020, vol. 12, issue 24, 1-16

Abstract: The ultimate purpose of this study was to analyze the effects of perceived waiting time for airport security screening service had on airport image through the medium of passengers’ psychological and emotional responses. For this purpose, a survey was conducted in passengers using Incheon International Airport and Gimpo International Airport. A total of 294 questionnaires were analyzed using structural equation modeling. Perceived waiting time was found to have statistically significant effects on wasted time, boredom, and neglect among the sub-factors for airline passengers’ psychological responses. Wasted time had a positive effect on negative emotional response and had a negative influence on acceptability. In addition, acceptability had a positive effect on airport image. The results of this study can be utilized not only as basic data for future airport security screening service research, but also have a positive impact on airport sustainability by increasing airport security and safety.

Keywords: perceived waiting time; psychological response; negative emotional response; perceived justice; acceptability; airport image (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://www.mdpi.com/2071-1050/12/24/10634/pdf (application/pdf)
https://www.mdpi.com/2071-1050/12/24/10634/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:24:p:10634-:d:465020

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().