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The Influence of Negative Workplace Gossip on Knowledge Sharing: Insight from the Cognitive Dissonance Perspective

Xiaolei Zou (), Xiaoxi Chen (), Fengling Chen (), Chuxin Luo () and Hongyan Liu ()
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Xiaolei Zou: School of Management, Jinan University, Guangzhou 510632, China
Xiaoxi Chen: School of Management, Jinan University, Guangzhou 510632, China
Fengling Chen: School of Management, Jinan University, Guangzhou 510632, China
Chuxin Luo: School of Management, Jinan University, Guangzhou 510632, China
Hongyan Liu: School of Management, Jinan University, Guangzhou 510632, China

Sustainability, 2020, vol. 12, issue 8, 1-17

Abstract: Increasing attention is drawn to the effect of workplace gossip on the organization. Negative workplace gossip is a negative evaluation of others behind their back in the workplace. Based on the cognitive dissonance theory, the study explored the relationship between negative workplace gossip and knowledge sharing, through the mediation of organizational trust and the moderation of self-efficacy. The regression results of a two-stage questionnaire survey on 173 Chinese employees suggested that negative workplace gossip negatively influenced employees’ knowledge sharing through organizational trust. Additionally, findings also showed that self-efficacy moderated the mediation of organizational trust in the relationship between negative workplace gossip and knowledge sharing. This research provided a new theoretical perspective on the impact of workplace gossip, which has management implications for informal communication and team-building.

Keywords: workplace gossip; knowledge sharing; organizational trust; self-efficacy (search for similar items in EconPapers)
JEL-codes: Q Q0 Q2 Q3 Q5 Q56 O13 (search for similar items in EconPapers)
Date: 2020
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