Public Transport Quality, Safety, and Perceived Accessibility

Margareta Friman, Katrin Lättman and Lars E. Olsson
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Margareta Friman: CTF Service Research Center and Department of Social and Psychological Studies, Karlstad University, SE-65188 Karlstad, Sweden
Katrin Lättman: CTF Service Research Center and Department of Social and Psychological Studies, Karlstad University, SE-65188 Karlstad, Sweden
Lars E. Olsson: CTF Service Research Center and Department of Social and Psychological Studies, Karlstad University, SE-65188 Karlstad, Sweden

Sustainability, 2020, vol. 12, issue 9, 1-14

Abstract: Service quality in public transport is proposed as a key determinant of perceived accessibility, the ease to live the life one wants with the help of the transport system, as low service quality may be a barrier for use, decreasing the ease to participate in daily activities. The first aim was to validate the direct relationship between public transport quality and perceived accessibility. Secondly, we analyzed the mediating role of safety perceptions to better explain the link between service quality and perceived accessibility. Public transport travelers (n = 4944) from five northern European cities were surveyed. Results from PLS-SEM modeling show that service quality has a significant and direct relationship with perceived accessibility, especially regarding functionality. An indirect relationship through travel safety perceptions was also observed, highlighting information and comfort as main drivers. High car use, low public transport use, increasing age, and being a woman were also associated with greater perceived accessibility. City comparisons yielded a number of significant differences. Our results contribute to the research literature by highlighting the importance of service quality in public transport for perceptions of accessibility in daily travel. In particular, we argue that functionality is the core attribute to focus on, and that attributes related to travel safety perceptions should be carefully considered when planning for sustainable transport.

Keywords: Public transport; service quality; perceived accessibility; traveler safety perception; sustainable travel (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (32)

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