The Impact of Pandemic Crisis on the Restaurant Business

Arlindo Madeira, Teresa Palrão and Alexandra Sofia Mendes
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Arlindo Madeira: Tourism and Hospitality Management School, Universidade Europeia, 1500-210 Lisbon, Portugal
Teresa Palrão: Tourism Department, Universidade Lusófona de Humanidades e Tecnologias, 1749-024 Lisbon, Portugal
Alexandra Sofia Mendes: CiTUR, School of Tourism and Maritime Technology, Polytechnique of Leiria, 2520-614 Peniche, Portugal

Sustainability, 2020, vol. 13, issue 1, 1-13

Abstract: The COVID-19 pandemic is responsible for a health crisis and, at the same time, for a sharp drop in activities of economic sustainability, particularly in tourism management, and has consequences in most countries that are still difficult to measure. The objective of this research is to identify restaurant entrepreneurs’ perceptions about the future, government measures, strategies they will apply, and lessons learned for the future after the mandatory lockdown of restaurants and hospitality establishments related to pandemics. The framework was developed through content analysis with line-by-line coding applied to questionnaires collected online from Portuguese restaurant entrepreneurs. The results reveal the existence of common concerns to all entrepreneurs in the restaurant business for the post-pandemic period, about the measures that the governments should implement, and about the strategies and lessons learned for the future. Resilience in face of the future, fear of a lack of appropriate government measures, strategies designed for markets with greater immediate availability, and the creation of working capital are visible concerns in the restaurant business.

Keywords: restaurant business; pandemic crisis; post-crisis management; economic sustainability; tourism management (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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