The Effects of Psychological Capital and Internal Social Capital on Frontline Hotel Employees’ Adaptive Performance

Cheng-Yi Luo, Chin-Hsun (Ken) Tsai, Ming-Hsiang Chen and Jun-Li Gao
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Cheng-Yi Luo: Department of Tourism and Hospitality Management, College of Humanities and Social Sciences, Yencheng Institute of Technology, Yencheng 224000, China
Chin-Hsun (Ken) Tsai: Department of Apparel, Events, and Hospitality Management, College of Human Sciences, Iowa State University, Ames, IA 50011-1078, USA
Ming-Hsiang Chen: Tourism and Social Administration College, Nanjing Xiaozhuang University, Nanjing 211171, China
Jun-Li Gao: College of Foreign Languages, Yancheng Institute of Technology, Yancheng 224000, China

Sustainability, 2021, vol. 13, issue 10, 1-19

Abstract: This study examines the relationship between psychological capital, social capital, and adaptive performance in China’s lodging industry. Recent research has revealed that the production attributes of internal social capital can explain adaptive performance, and that psychological capital affects the relationship attributes of social capital. This raises the question of whether social capital might mediate between psychological capital and adaptive performance. Therefore, this study examined data from a sample of 304 hotel employees in China, using internal social capital as a mediating variable. The results confirmed that psychological capital has a significant positive impact on adaptive performance. Social capital also plays a mediating role partially between psychological capital and adaptive performance. The findings of this study contribute to the theoretical framework of psychological capital and adaptive performance and provide a new approach to human resource management in the lodging industry and other dynamically competitive service industries.

Keywords: psychological capital; social capital; conservation of resources; adaptive performance (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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