Workplace Innovation and Organizational Performance in the Hospitality Industry

Jol Stoffers, Klaes Eringa, Jamie Niks and Anne Kleefstra
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Jol Stoffers: Research Centre for Employability, Zuyd University of Applied Sciences, 6131 MT Sittard, The Netherlands
Klaes Eringa: Academy of International Hospitality Research, NHL Stenden University of Applied Sciences, 8917 DD Leeuwarden, The Netherlands
Jamie Niks: HMSHost, 3818 LE Amersfoort, The Netherlands
Anne Kleefstra: Research Centre for Employability, Zuyd University of Applied Sciences, 6131 MT Sittard, The Netherlands

Sustainability, 2021, vol. 13, issue 11, 1-13

Abstract: Change has become continuous, and innovation is a primary approach for hospitality, i.e., hotel companies, to become or remain economically viable and sustainable. An increasing number of management researchers are paying more attention to workplace rather than technological innovation. This study investigates workplace innovation in the Dutch hotel industry, in three- and four-star hotels in the Netherlands, by comparing them to other industries. Two samples were questioned using the Workplace Innovation survey created by the Dutch Network of Social Innovation (NSI). The first was conducted in the hospitality industry, and these data were compared with data collected in a sample of other industries. Results suggest that greater strategic orientation on workplace innovation and talent development has a positive influence on four factors of organizational performance. Greater internal rates of change, the ability to self-organize, and investment in knowledge also had positive influences on three of the factors—growth in revenue, sustainability, and absenteeism. Results also suggest that the hospitality industry has lower workplace innovation than other industries. However, no recent research has assessed to what degree the hospitality industry fosters workplace innovation, especially in the Netherlands. Next to that, only few studies have examined management in the Dutch hotel industry, how workplace innovation is used there, and whether it improves practices.

Keywords: workplace innovation; organizational performance; hospitality industry (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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