Effect of Cross-Departmental Collaboration on Performance: Evidence from the Federal Highway Administration

Warit Wipulanusat, Jirapon Sunkpho and Rodney Anthony Stewart
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Warit Wipulanusat: Logistics and Business Analytics Center of Excellence, School of Engineering and Technology, Walailak University, Nakhon Si Thammarat 80160, Thailand
Jirapon Sunkpho: Thammasat University AI Center, College of Innovation, Thammasat University, Bangkok 10200, Thailand
Rodney Anthony Stewart: School of Engineering and Built Environment, Griffith University, Gold Coast, QLD 4222, Australia

Sustainability, 2021, vol. 13, issue 11, 1-22

Abstract: Cross-departmental collaboration, one of the most salient administrative reforms, has been promoted to resolve cross-jurisdictional administration issues over the previous three decades. Nearly all previous empirical studies have examined the direct impact of cross-departmental collaboration on organizational performance without accounting for the indirect effects of managerial practices. Using data from the Federal Highway Administration, this study develops an integrated structural equation modeling and Bayesian network model used to examine both direct and indirect impacts of cross-departmental collaboration on organizational performance. The structural model indicates that cross-departmental collaboration has a direct effect on organizational performance and indirect effects through its influence on resource acquisition and knowledge creation. The scenario-based simulation suggests the optimal integration of managerial actions to improve agency performance, which is achieved by encouraging cross-departmental collaboration and supporting the knowledge creation process. Finally, implications are provided to present practical managerial actions from the Federal Highway Administration as an exemplar for other highway agencies.

Keywords: cross-departmental collaboration; organizational performance; structural equation modeling; Bayesian network (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:13:y:2021:i:11:p:6024-:d:563195

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