A Comparative Analysis of Co-Production in Public Services

Pwint Kay Khine, Jianing Mi and Raza Shahid
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Pwint Kay Khine: School of Management, Harbin Institute of Technology, Harbin 150001, China
Jianing Mi: School of Management, Harbin Institute of Technology, Harbin 150001, China
Raza Shahid: School of Management, Harbin Institute of Technology, Harbin 150001, China

Sustainability, 2021, vol. 13, issue 12, 1-13

Abstract: This study investigates current research trends in co-production studies and discusses conceptual approaches. The conceptual paper contains studies on co-production in the field of public administration. This study identifies significant gaps in the field of study by systematically examining 32 co-production research works. The study’s contributions include (1) defining two common characteristics of co-production, (2) classifying three forms of co-production by end-users, and (3) discovering that the aims and performance of co-production are more effective for service providers when the strategy is citizen-centric. Future research should (1) concentrate on the reasons for co-production failures or successes, (2) identify additional barriers to co-production in service production, (3) investigate influences on service providers as well as structural impacts on the co-production process, and (4) provide practical assessments of co-production research.

Keywords: co-production; knowledge production; public services (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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