Development of a Decision Support System Framework for Cultural Heritage Management

Eleonora Di Matteo, Paolo Roma, Santo Zafonte, Umberto Panniello and Lorenzo Abbate
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Eleonora Di Matteo: Management & Economics Research Group, Department of Engineering, Università degli Studi di Palermo, Viale delle Scienze, 90128 Palermo, Italy
Paolo Roma: Management & Economics Research Group, Department of Engineering, Università degli Studi di Palermo, Viale delle Scienze, 90128 Palermo, Italy
Santo Zafonte: Management & Economics Research Group, Department of Engineering, Università degli Studi di Palermo, Viale delle Scienze, 90128 Palermo, Italy
Umberto Panniello: Department of Management, Mathematics and Mechanics, Politecnico di Bari, Viale Japigia 182/B, 70126 Bari, Italy
Lorenzo Abbate: Management & Economics Research Group, Department of Engineering, Università degli Studi di Palermo, Viale delle Scienze, 90128 Palermo, Italy

Sustainability, 2021, vol. 13, issue 13, 1-27

Abstract: Decision support systems (DSSs) have been traditionally identified as useful information technology tools in a variety of fields, including the context of cultural heritage. However, to the best of our knowledge, no prior study has developed a DSS framework that incorporates all the main decision areas simultaneously in the context of cultural heritage. We fill this gap by focusing on design-science research and specifically by developing a DSS framework whose features support all the main decision areas for the sustainable management of cultural assets in a comprehensive manner. The main decision-making areas considered in our study encompass demand management, segmentation and communication, pricing, space management, and services management. For these areas, we select appropriate decision-making supporting techniques and data management solutions. The development of our framework, in the form of a web-based system, results in an architectural solution that is able to satisfy critical requirements such as ease of use and response time. We present an application of the innovative DSS framework to a museum and discuss the main managerial implications and future improvements.

Keywords: decision support systems; cultural heritage management; information technology; sustainability (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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