The Impact of ICT Support and the EFQM Criteria on Sustainable Business Excellence in Higher Education Institutions

Aleksandar Đorđević, Yury Klochkov, Slavko Arsovski, Nikola Stefanović, Luiza Shamina and Aleksandar Pavlović
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Aleksandar Đorđević: Faculty of Engineering, University of Kragujevac, Kragujevac 34000, Serbia
Yury Klochkov: Academic Development Department, Peter the Great St. Petersburg Polytechnic University, 195251 Saint Petersburg, Russia
Slavko Arsovski: Faculty of Engineering, University of Kragujevac, Kragujevac 34000, Serbia
Nikola Stefanović: Faculty of Business, Singidunum University, Belgrade 11000, Serbia
Luiza Shamina: Academic Development Department, Peter the Great St. Petersburg Polytechnic University, 195251 Saint Petersburg, Russia
Aleksandar Pavlović: Faculty for Management, Union University, Sremski Karlovci 21205, Serbia

Sustainability, 2021, vol. 13, issue 14, 1-25

Abstract: The problem of sustainable business excellence has been investigated according to different aspects in different fields. For a more detailed analysis, it is necessary to develop an integrative sustainable business excellence model, respecting the baseline model of business excellence according to the European Foundation of Quality Management, with the possibility of defining the relationships and levels of significance of different variables. The primary goal of this paper is to present a developed integrative model to simulate the effects of information and communication technologies, and quality and effects of leadership improvement, as independent variables, on sustainable business excellence in higher education institutions, as a dependent variable. The model was developed by applying dynamic system techniques and evaluated by using statistical methods. In the sample of 17 Serbian and 21 Russian universities, the authors analyzed the information and communication support, leadership and quality, and their impact on sustainable business excellence. According to the simulation analysis, it was concluded that the EFQM model of self-assessment could help produce a more customer-oriented culture in HEIs, through ICT support, leadership and quality criteria enhancements.

Keywords: sustainable business excellence; information and communication support; quality; leadership (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:13:y:2021:i:14:p:7523-:d:589181

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