End Use Energy Services Framework Co-Creation with Multiple Stakeholders—A Living Lab-Based Case Study

Omar Shafqat, Elena Malakhatka, Nina Chrobot and Per Lundqvist
Additional contact information
Omar Shafqat: Department of Energy Technology, Royal Institute of Technology KTH, 100 44 Stockholm, Sweden
Elena Malakhatka: Department of Energy Technology, Royal Institute of Technology KTH, 100 44 Stockholm, Sweden
Nina Chrobot: Department of Psychology, SWPS University of Social Sciences and Humanities, Chodakowska 19/31, 03-815 Warsaw, Poland
Per Lundqvist: Department of Psychology, SWPS University of Social Sciences and Humanities, Chodakowska 19/31, 03-815 Warsaw, Poland

Sustainability, 2021, vol. 13, issue 14, 1-24

Abstract: End use energy services have an important role in the ongoing energy transition process by improving the value proposition to the customer through better needs fulfillment and experience and providing system value to the energy system. This study presents a framework for end use energy services, developed as a result of co-creation with multiple stakeholders for a case study in a living lab context. The framework has been co-created using the principles of systems thinking to identify and map both existing and emerging elements and interactions within the energy system and customers. The framework is organized to include aspects from energy system and human system perspectives and divides the energy services development process into three distinct stages. The development stages comprise the strategic planning stage, service design stage, and solution stage. Key considerations are provided for each stage to develop a clearer understanding of the overall end use energy service process.

Keywords: energy services; energy transition; customer value proposition; servitization; framework; end use system; human system; service design (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/13/14/7565/pdf (application/pdf)
https://www.mdpi.com/2071-1050/13/14/7565/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:13:y:2021:i:14:p:7565-:d:589621

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().