Unveiling Island Tourism in Cape Verde through Online Reviews

Cristina Oliveira, Paulo Rita and Sérgio Moro
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Cristina Oliveira: Instituto Universitário de Lisboa (ISCTE-IUL), ISTAR, 1649-026 Lisboa, Portugal
Paulo Rita: NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa, 1070-312 Lisboa, Portugal
Sérgio Moro: Instituto Universitário de Lisboa (ISCTE-IUL), ISTAR, 1649-026 Lisboa, Portugal

Sustainability, 2021, vol. 13, issue 15, 1-14

Abstract: This paper is focused on research addressing a large quantity of data extracted from online reviews written by tourists visiting islands. These were extracted from TripAdvisor regarding island tourist destinations since there is a gap in the scientific literature using this approach on island tourism. The Islands of the Sun, Boa Vista and Sal, of Cape Verde, a Small Island Developing State (SIDS), were the targets of this investigation. After applying text mining to a large dataset, results are discussed, including from the perspectives of hotels, restaurants, and tourist attractions. For example, the beach is the main tourist attraction in both islands, but whereas in Boa Vista, tours on quad bikes constitute a major tourist activity, its equivalent in Sal is actually diving. The location of hotels near the beach is a big plus for tourists who also emphasize their human interaction with staff members in both hotels and restaurants.

Keywords: island tourism; online reviews; big data; text mining; Cape Verde; Atlantic Islands (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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