Does Job Satisfaction Influence the Productivity of Ride-Sourcing Drivers? A Hierarchical Structural Equation Modelling Approach for the Case of Bandung City Ride-Sourcing Drivers

Tri Basuki Joewono, Muhamad Rizki and Jeanly Syahputri
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Tri Basuki Joewono: Department of Civil Engineering, Faculty of Engineering, Universitas Katolik Parahyangan, Bandung 40141, Indonesia
Muhamad Rizki: Department of Civil Engineering, Institut Teknologi Nasional Bandung, Bandung 40124, Indonesia
Jeanly Syahputri: School of Transportation Sciences, Hasselt University, 3500 Hasselt, Belgium

Sustainability, 2021, vol. 13, issue 19, 1-17

Abstract: With various benefits being offered by ride-sourcing companies, Indonesian cities have experienced a substantial increase in the number of ride-sourcing drivers in the past five years. However, with tense working conditions, there is a question as to how drivers perceive their work satisfaction and how this satisfaction influences their productivity. This study aims to investigate the factors that influence ride-sourcing drivers’ job satisfaction and productivity. For this purpose, a questionnaire was distributed to ride-sourcing drivers in 2019 and analysed using hierarchical structural equation modelling (SEM). Wage competitiveness and financial safety are found to be appreciated the most by ride-sourcing drivers, while undertaking multiple jobs tends to be associated with low satisfaction. Satisfaction is also found to positively influence trip productivity. Drivers who perceive themselves as being exposed to health and safety risks tend to have lower satisfaction.

Keywords: ride-sourcing; job satisfaction; productivity; hierarchical SEM (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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