Sustainable Interpersonal Interaction: Research on Instant Message and Helping from the Perspective of Sender

Xia Jiang, Jing Du, Tianfei Yang and Jinfan Zhou
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Xia Jiang: School of Economics and Management, Wuhan University, Wuhan 430000, China
Jing Du: School of Economics and Management, Wuhan University, Wuhan 430000, China
Tianfei Yang: School of Economics and Management, Wuhan University, Wuhan 430000, China
Jinfan Zhou: Department of Human Resource Management, School of Business, Nanjing University, Nanjing 210093, China

Sustainability, 2021, vol. 13, issue 1, 1-12

Abstract: Instant Messaging is widely used in people’s daily life because of its convenience and timeliness. People have to deal with this communication almost every day. At present, most of the researches focuses on the instant messages of the receiver, but rarely explores the perspective of the sender. Based on the conservation of resources theory, we propose a model that initiates communication indirectly affects one’s own follow-up helping behavior. The results showed that (a) Instant Message sent has a positive correlation with perceived work goal progress; (b) Perceived work goal progress mediates the relationship of Instant Message sent and helping; (c) The mediating effect of perceived work goal progress on the relationship between Instant Message sent and helping will be moderated by the usefulness of reply. Our study builds a framework to explain how sent instant messages can increase helping via perceived goal progress, broaden the knowledge of Instant Messaging and helping. The practical implications are further discussed.

Keywords: instant messages sent; usefulness of reply; perceived work goal progress; helping (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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