Is It Digital Entrepreneurship? Designing a New Sport through Audience Ethnography

Linda Leung and Daniel Feldman
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Linda Leung: UTS Business School, University of Technology Sydney, Sydney 2007, Australia
Daniel Feldman: Faculty of Engineering & IT, University of Technology Sydney, Sydney 2007, Australia

Sustainability, 2021, vol. 13, issue 21, 1-11

Abstract: In designing a brand-new sport, do basic tenets of digital entrepreneurship such as ‘solve a user problem’ apply? How is it possible to understand who the potential audience might be for a product and experience that does not yet exist in a Culture Industry such as sports? The paper examines the beginnings of an Australian startup with an early-stage product in the sports and entertainment industry and its use of digital ethnography to investigate key audience segments. The process of audience development occurred alongside the prototyping and testing of a high-tech product that is central to the sport. As the product underwent iterations of development and release, audience interaction with the product was tracked through social media. Discourse analysis of audience engagement with the product on Facebook was conducted to inform a series of user personas that indicated a heavy male bias in the future audience. In exploring the intersection of sports, Cultural Industries and digital entrepreneurship, the paper concludes with observations of how this case challenges each of those notions through the process of ‘starting up’.

Keywords: digital; ethnography; entrepreneurship; audience development; user personas; user-centered design; discourse analysis (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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