Efficiency Assessment of Operations Strategy Matrix in Healthcare Systems of US States Amid COVID-19: Implications for Sustainable Development Goals

Aydın Özdemir, Hakan Kitapçı, Mehmet Şahin Gök and Erşan Ciğerim
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Aydın Özdemir: Department of Management, Faculty of Business Administration, Gebze Technical University, Kocaeli 41400, Turkey
Hakan Kitapçı: Department of Management, Faculty of Business Administration, Gebze Technical University, Kocaeli 41400, Turkey
Mehmet Şahin Gök: Department of Management, Faculty of Business Administration, Gebze Technical University, Kocaeli 41400, Turkey
Erşan Ciğerim: Department of Management, Faculty of Business Administration, Gebze Technical University, Kocaeli 41400, Turkey

Sustainability, 2021, vol. 13, issue 21, 1-17

Abstract: The objective of this study is to assess the efficiency of the operations strategy matrix in the healthcare system of U.S. states amid COVID-19. Output-Oriented Data Envelopment Analysis was used to assess the efficiency of the operations strategy matrix. Strategic Decision Areas (Capacity, Supply Network, Process Technology, and Development and Organization) were considered inputs while competitive priorities (Quality, Cost, Delivery, and Flexibility) were considered outputs. According to results; Alaska, Alabama, Arkansans, Florida, Hawaii, Iowa, Idaho, Louisiana, Minnesota, Missouri, Mississippi, Montana, North Carolina, New Jersey, New York, Oklahoma, South Carolina, South Dakota, Texas, Vermont, Wisconsin, and Wyoming are relatively efficient. Additionally, Connecticut, Louisiana, Minnesota, New Jersey, Rhode Island, Tennessee, Utah, Vermont, Washington, and Wyoming are fully efficient while South Dakota is the state that needs the most improvement in terms of strategic decision areas and competing priorities. On the other hand, inefficient states have larger population and GDP than efficient states. Based on these results, implications for sustainable development goals (SDGs) are drawn.

Keywords: efficiency assessment; operations strategy matrix; data envelopment analysis; healthcare systems; COVID-19 (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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