Modeling Users’ Empowerment in E-Health Systems

Muhammad Anshari, Mohammad Nabil Almunawar, Mustafa Z. Younis and Adnan Kisa
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Muhammad Anshari: School of Business & Economics, Universiti Brunei Darussalam, Bandar Seri Begawan BE1410, Brunei
Mohammad Nabil Almunawar: School of Business & Economics, Universiti Brunei Darussalam, Bandar Seri Begawan BE1410, Brunei
Mustafa Z. Younis: Department of Health Policy & Management, Jackson State University, Jackson, MS 39217, USA
Adnan Kisa: School of Health Sciences, Kristiania University College, 0152 Oslo, Norway

Sustainability, 2021, vol. 13, issue 23, 1-18

Abstract: In conventional e-health initiatives, customers (patients) are mostly perceived as recipients of medical care, where they play little roles in the process of health decision making. Empowerment in e-health enables individuals to access their health data and consult online with medical staff. The proposed concept is intended to improve the existing e-health theory in relation to patient empowerment. The study suggests a model that expands the role of customers (patient) in three dimensions: as an individual health actor, social health agent, and medical partner. This study is theoretically significant because it explores a comprehensive approach of patient empowerment in e-health systems to achieve best practice customer service, establish long-term customer relationships to improve customer satisfaction, and achieve better health literacy of individuals.

Keywords: empowerment; e-health; social networks; healthcare organization (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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