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Working Conditions and Their Importance for Eliminating Errors in the Order Picking Process, Using an E-Commerce Commercial Enterprise as an Example

Anna Cierniak-Emerych (), Robert Golej () and Hanna Różycka ()
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Anna Cierniak-Emerych: Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland
Robert Golej: Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland
Hanna Różycka: Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland

Sustainability, 2021, vol. 13, issue 23, 1-16

Abstract: The research presented herein aims to pinpoint the factors that cause errors in the order picking process in an e-commerce enterprise and to confirm or deny the assumption that these factors largely concern employees and their working conditions. Research method: A case study strategy, observation (non-compliance cards and identification of working conditions), and Lorenz–Pareto and Ishikawa were the methods used. Results: The research results indicate that working conditions are a key factor influencing the number of errors in the picking process. The usefulness of the research: The results show that paying particular attention to working conditions is not only good in the context of caring for the well-being of employees, but also as a means to reduce the number of errors and improve the pace of work. Limitations: Due to the methods used, which in turn result from the large variety of e-commerce entities, the research results are not universal and are limited to a specific situational context.

Keywords: e-commerce enterprise; labor; working conditions; excessive burden on the employee; burnout; well-being (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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