Applying the UTAUT2 Model to a Non-Technological Service: The Case of Spa Tourism

Noelia Araújo Vila, Jose Antonio Fraiz Brea and Jorge Pelegrín Borondo
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Noelia Araújo Vila: Faculty of Business and Tourism, University of Vigo, 32004 Ourense, Spain
Jose Antonio Fraiz Brea: Faculty of Business and Tourism, University of Vigo, 32004 Ourense, Spain
Jorge Pelegrín Borondo: Department of Economics and Business, University of La Rioja, 26006 Logroño, Spain

Sustainability, 2021, vol. 13, issue 2, 1-13

Abstract: Well-being tourism is a $639 billion market. Spa tourism is considered the most important segment within this market. The present study uses the Unified Theory of Acceptance and Use of Technology (UTAUT2) model to analyse tourists’ purchase intentions regarding a thermal suite. The model was originally designed to analyse users’ acceptance of new technologies. The original contribution of this paper is to apply it to a non-technological service. Specifically, data were collected through a questionnaire administered to a sample of 810 potential Spanish spa-goers. A consistent partial least squares (PLSc) SEM technique was used. The proposed model explains 53.3% of the variance in Purchase Intentions regarding the thermal suite. Performance expectancy is the variable that plays the greatest role in tourists’ purchase intentions, followed by hedonic motivation.

Keywords: well-being; spa; UTAUT2; decision making (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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