Cashless Transactions: A Study on Intention and Adoption of e-Wallets

Marvello Yang, Abdullah Al Mamun, Muhammad Mohiuddin, Noorshella Che Nawi and Noor Raihani Zainol
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Marvello Yang: Department of Management, Faculty Economic and Bussiness, Widya Dharma University Pontianak, Kota Pontianak 78243, Indonesia
Abdullah Al Mamun: Faculty of Business and Management, UCSI University, Kuala Lumpur 56000, Malaysia
Muhammad Mohiuddin: Faculty of Business Administration, Laval University, Quebec, QC 2325, Canada
Noorshella Che Nawi: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu 16100, Malaysia
Noor Raihani Zainol: Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu 16100, Malaysia

Sustainability, 2021, vol. 13, issue 2, 1-18

Abstract: This study explored the effect of perceived usefulness, perceived ease of use, social influence, facilitating condition, lifestyle compatibility, and perceived trust on both the intention to use an e-wallet and the adoption of an e-wallet among adults by using the unified theory of acceptance and use of technology (UTAUT). This quantitative study adopted a cross-sectional research design to gather data from 501 respondents using a Google Form. The collected data were analyzed using partial least square structural equation modelling (PLS-SEM). As a result, perceived usefulness, perceived ease of use, social influence, lifestyle compatibility, and perceived trust displayed a significant positive effect on both intentions to use an e-wallet and adoption of an e-wallet. This study evidenced the mediating effect of the intention to use an e-wallet on the correlations between the predictors and adoption of an e-wallet. Both the age and gender of the respondents moderated the effect of lifestyle compatibility on intention to use an e-wallet. The study outcomes serve to inform managers and policy makers to devise effective strategies that capture consumers’ intention to use and experience of using an e-wallet in the midst of a turbulent market. Ultimately, such carefully sculpted policies may promote the digital platform and web-based application, apart from encouraging higher rates of e-wallet adoption in developing countries.

Keywords: perceived usefulness; perceived ease of use; social influence; facilitating condition; compatibility; perceived trust; intention; adoption; e-wallet (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (19)

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