Development of the RACI Model for Processes of the Closure Phase in Construction Programs

Woo-yeon Lee, Seung-hoon Lee, Chengquan Jin and Chang-taek Hyun
Additional contact information
Woo-yeon Lee: Department of Architectural Engineering, University of Seoul, Seoul 02504, Korea
Seung-hoon Lee: KunwonEngineering Co., Ltd., Seoul 05855, Korea
Chengquan Jin: Department of Architectural Engineering, University of Seoul, Seoul 02504, Korea
Chang-taek Hyun: Department of Architectural Engineering, University of Seoul, Seoul 02504, Korea

Sustainability, 2021, vol. 13, issue 4, 1-26

Abstract: Recently, the construction industry has seen an increase in construction program level projects in which a number of projects are carried out simultaneously. These projects thus require more systematic management than traditional management methods due to both their complexity and the diverse stakeholders involved. When multiple projects overlap at the same time, it can create a gap between the contractor’s results and the user’s expectations at the closure phase of the construction program. These can include situations such as when handover is delayed, conflicts and frictions occur, and complaints from users mount. Therefore, an approach is needed to increase user satisfaction at the program level. This study presents a systematic closing management plan to increase user satisfaction for a smoother handover at the closure phase. The closure process was identified through case studies of activities in the closure phase. In addition, after identifying the stakeholder groups participating in the closure phase, responsibilities and roles were proposed as RACI (Responsible, Accountable, Consulted, and Informed) models by mapping the closure phase of processes and stakeholders. This model shows who is responsible and accountable for, consulted on, and informed about work processes in the closure phase of the program. From a user’s point of view, program closure signifies the beginning of operation and maintenance. We intend to contribute to the increase of user satisfaction by suggesting when and in what work activities the user will be involved in construction products from the user’s perspective.

Keywords: construction program; closure phase; process identification; stakeholder identification; RACI (responsible, accountable, consulted, and informed) model (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/13/4/1806/pdf (application/pdf)
https://www.mdpi.com/2071-1050/13/4/1806/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:13:y:2021:i:4:p:1806-:d:495253

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().