On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects

Pierina Moreno Chacón, Rejina M. Selvam and Frederic Marimon
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Pierina Moreno Chacón: Faculty of Economics and Management, Universitat Internacional de Catalunya, Carrer Inmaculada 22, 08017 Barcelona, Spain
Rejina M. Selvam: Faculty of Economics and Management, Universitat Internacional de Catalunya, Carrer Inmaculada 22, 08017 Barcelona, Spain
Frederic Marimon: Faculty of Economics and Management, Universitat Internacional de Catalunya, Carrer Inmaculada 22, 08017 Barcelona, Spain

Sustainability, 2021, vol. 13, issue 4, 1-20

Abstract: This article has two aims: the first is to propose a definition for social collaborative companies that encompasses their main characteristics, and once the companies to which we refer is settled, the second aim is to propose a quality model for social collaborative companies. These companies are of a particular type based on a collaborative business model and with a social focus as part of their mission. They employ a democratic style of governance, whether or not they are cooperatives, and operate through a platform in the collaborative environment. The quality model has three main categories: management, operations, and continuous improvement in a cyclical manner to ensure continuous improvement. The findings may be interesting for academics due to the fact that it is the first attempt to provide a quality model for these social collaborative companies and provide a conceptual framework for these organizations. Additionally, some managerial implications can be evident, such as when (i) the framework functions as a management guide for excellence, (ii) a tool for benchmarking, and (iii) a tool for internal and external communication.

Keywords: collaborative economy; collaborative consumption; platform economy; sharing economy; social economy; quality (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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