Co-Creating Service Concepts for the Built Environment Based on the End-User’s Daily Activities Analysis: KTH Live-in-Lab Explorative Case Study

Elena Malakhatka, Liridona Sopjani and Per Lundqvist
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Elena Malakhatka: KTH Royal Institute of Technology, SE-100 44 Stockholm, Sweden
Liridona Sopjani: KTH Royal Institute of Technology, SE-100 44 Stockholm, Sweden
Per Lundqvist: KTH Royal Institute of Technology, SE-100 44 Stockholm, Sweden

Sustainability, 2021, vol. 13, issue 4, 1-22

Abstract: The purpose of this study is to synthesize the widely used theories about co-creation from two main perspectives: co-creation as an innovation process and co-creation as a design process applied to the service concept design in the built environment context. The architecture, engineering, and construction (AEC) industry do not have much application of end-user-oriented service design in general, especially with intensive co-creation processes. To facilitate such a process, we are using a living lab environment as a laboratorial model of the real built environment, but with the opportunity to have access to the end-users and different types of stakeholders. Using the KTH Live-in-Lab explorative case study, we were able to discuss the concept of co-creation by distinguishing between co-creation as innovation and co-creation as a design process, facilitating the process of co-creation of service concepts for the proposed built environment including methods from both perspectives: innovation and design, and evaluating the process of service concepts co-creation for the built environment from the point of innovation, knowledge transfer, sustainability, and user experience.

Keywords: co-creation; service concept; living lab environment; built environment (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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