Influence of Service Valuation and Package Cost on Market Segmentation: The Case of Online Demand for Spanish and Andorra Ski Resorts

Jesús Barreal, Berta Ferrer-Rosell, Eduard Cristobal-Fransi and Gil Jannes
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Jesús Barreal: Department of Financial and Actuarial Economics & Statistics, Faculty of Economics & Business, Complutense University of Madrid, Campus de Somosaguas, 28223 Pozuelo de Alarcón, Spain
Berta Ferrer-Rosell: Department of Business Management, Faculty of Law, Economics and Tourism, University of Lleida, 25001 Lleida, Spain
Eduard Cristobal-Fransi: Department of Business Management, Faculty of Law, Economics and Tourism, University of Lleida, 25001 Lleida, Spain
Gil Jannes: Department of Financial and Actuarial Economics & Statistics, Faculty of Economics & Business, Complutense University of Madrid, Campus de Somosaguas, 28223 Pozuelo de Alarcón, Spain

Sustainability, 2021, vol. 13, issue 5, 1-20

Abstract: Ski resorts are important tourist resources in mountain areas. They have a high impact on the environment but also on the development of the territory. Corporate social responsibility management plays an important role in influencing consumer purchasing behavior. This research seeks to understand the behavior of ski tourists and to classify them. Approximately 50,000 online purchases of tourist packages to ski resorts in Spain and Andorra are analyzed in order to describe the different segments of demand in these resorts through a latent class model. The tourists’ age and previous experience, the type of accommodation, and the season—among other variables—are considered to clarify the different classes. Six different segments were found. Some relevant results for the online ski-package market are highlighted, such as the influence of skier’s expenditure on service valuation. Managerial implications, limitations of this study and recommendations for future research are also discussed.

Keywords: external factors; Latent Class Model (LCM); manifest variables; tourist classification; winter tourism; Corporate Social Responsibility (CSR) (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:13:y:2021:i:5:p:2938-:d:513113

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